The purpose of this project is to determine whether outreach to HIV-negative patients who are overdue for a Pap smear at a New England urban community health center can increase cervical cancer screening rates. It additionally seeks to determine which form of outreach - via letter, email, phone, or a mixture of those modalities- is most effective among these patients.
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Inclusion Criteria: * Female or female-to-male transgender patients with a cervix * HIV-negative * Medical appointment at Fenway Community Health during calendar year 2012 who have not had a Pap smear in the past 3 years (since January 2010) Exclusion Criteria: * HIV-positive (due to different Pap testing guidelines) * Male-to-female transgender patients * Patients with a history of a hysterectomy, unless specified as partial or supracervical * Patients aged 30-64 who had a negative Pap test in the past 5 years with simultaneous negative Human papillomavirus infection (HPV) co-testing